The 411 on the 311

 
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411

noun

INFORMAL•NORTH AMERICAN

the relevant information or the truth.

311

A nonemergency call system that allows citizens to to be able to access a variety of city services. Diverts non-urgent community concerns from the 911 emergency system.

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 Non-emergency 311 call systems, used increasingly in U.S. cities, offer a number of advantages. They give citizens a quick, convenient way to kvetch about problems in their neighborhoods, and get a response. They enable city governments to identify patterns and address issues proactively.

Source: https://nextcity.org/daily/entry/who-is-most-likely-dial-311

In Philly you can contact 311 by:

Phone dial 311 (your GPS enabled device will route you to Philly or your nearest major city)

Email Philly311@phila.gov.

Web https://www.phila.gov/311/form/Pages/default.aspx

Social Media- @Philly311 on Twitter https://twitter.com/philly311?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Examples of questions we’ve called 311 to inquire about and gotten real answers:

What is my trash day? Is my trash day delayed due to holidays or weather?

How do I report excessive street garbage or illegal dumping?

Who is my city council representative and how can I reach them?

Who can I talk to about my rising property tax bill?

How do I obtain a housing rental license? (see our blog here for more info:…)

In summary:

BURNING BUILDING? Call 911

BURNING QUESTION Call 311

 
Mackenzie BlueZoe Fox, 311